This is not just about Canton Co-operative Bank, though that is obviously the bank I know best. From my previous career as a bank examiner, I know that what I am about to say is true of many, many community banks throughout New England and nationwide.
Day-to-day money management is a huge part of people’s lives. It makes a big difference if you’re with a bank you like and trust. Ideally that will be a bank where they’ll get to know you as a person and, if you’re trustworthy, they will come to trust you too.